Terms & Conditions


People Rentals considers the reservation to be confirmed upon receiving proof of payment of the total amount for the accommodation, and will send confirmation of this to each guest.

You can use the following payment methods:

Bank transfer. If you choose this option, we will email you our bank account number.

Credit card. Through the secure payment platform of the website.

PayPal. If you choose to pay through PayPal, select “bank transfer” and notify us of your intention by email. This method of payment carries a surcharge of 3%.

Additional services (surfing classes, babysitter, guided tours, bike rentals, etc.) hired after the formalisation of the booking will be paid upon arrival, by credit card or in cash.

Security deposit: When we hand over the keys, we will ask you for a credit card number, for the purposes of a security deposit.

We hope you do not have to cancel your reservation, but, if this is necessary, we need you to do it in writing.

The deadlines and administration fees for cancellations are:

More than 14 days before the day of arrival: 30% of the amount paid.

Less than 14 days before arrival: 100% of the amount paid.

Change to the number of people: In case of a reduction in the number of guests checking in, there will be no changes in the rate. If, however, the number of guests increases, remaining within the capacity limit of the apartment, you must pay the difference at the time of check in.

Change to the number of days: We will be delighted if you want to extend the number of days of your stay with us. If this is the case, we will change the total amount to include the new number of days of the stay.


Check-in takes place between 14:00 and 20:00, from Monday to Sunday, in our offices. In order to be able to organise a quick and efficient check-in, we would be grateful if you would tell us your estimated time of arrival. 

– Time of departure from the apartment is before 11:00. Please leave the keys on the table in the lounge and our team will do the rest.
– Please remember the following steps before your departure:
Turn off the lights and the heating or air-conditioning in the house, respecting the environment, and close the windows and the front door.

We are delighted if guests come with their children, and those 3 years of age or under stay without charge. We have cots available for rent (the price is 8€ / day). Please let us know in plenty of time, so that we can book your cot and everything is ready when you arrive.

The apartment will be clean and in perfect condition upon arrival. Please, leave the house, and especially the kitchen, pick up. In the event of damage arising from your stay, we will proceed to deduct the amount of your repair from the deposit.

The accommodations have limited guest capacity and must be respected. If for any reason there are more people, contact us to find a solution.

We are convinced that he will be respectful to the neighbors. Please keep in mind that they live there, and they are not always on vacation. Moderate the tone on the stairs, and the volume of the music. At the time you rent a property with us, you accept the conditions of use, which you will sign upon arrival, and where all these points are collected. Parties and high volume are not allowed after 10 pm. If we receive complaints about irresponsible, disrespectful or impolite behavior, People Rentals reserves the right to request that you vacate the apartment without being assisted by financial compensation. This will directly imply the loss of the refundable deposit, as well as the rental cost already paid. By renting an apartment with People Rentals you accept the Conditions of Use. It is considered a quiet time every day between 22.00 and 09.00. The apartment may not be sublet or assign its rights to this contract without formal consent of the agency. All professional activity is prohibited in rented spaces. The lessee must comply with the internal regulations of the building, in particular, due to noise, clothes, cleaning, household garbage collection … The apartment is rented until the dates and times set in the contract.

Both the owner and People Rentals, as a real estate agency in San Sebastián, are exempt from any responsibility for direct or indirect damages that may occur due to the use of the apartment, including without limitation: damage, loss after fire, robbery or crime . In case of not respecting the above points, People Rentals reserves the right to request that you vacate the apartment without being assisted by financial compensation.

People Rentals reserves the right to update the information published on the website at any time, including without limitation: rates, descriptions and photographs. People Rentals reserves the right to update its general conditions. It is the responsibility of the users of People Rentals services to review these general conditions. By agreeing to use the People Rentals service, it follows that any change is accepted by all parties and that all parties comply with these changes. These general conditions do not affect your regulatory rights as a consumer. People Rentals is the registered trademark of the Coralan SLU Company, with CIF B-75071050, domiciled at Calle Zarauz 82, in San Sebastian and registered before the Notary D. Jesús Mª Anza (Volume 2566, Book 0, Folio 32, Page SS-34617, 1st Enrollment)

People Rentals is not responsible for items forgotten in apartments or lost. In case of finding any object, we will try to contact you to process the return. All shipping costs will be borne by the traveler.


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San Sebastián

ADDRESS Calle Zarautz 82 bajo, 20018 San Sebastián

EMAIL info@peoplerentals.com

TELEPHONE +34 943 442 867


ADDRESS Paseo Uribitarte 1, bajo – 48001 Bilbao

EMAIL info@peoplerentals.com

TELEPHONE +34 944 679 175